Privacy Policy

1. Introduction

We are committed to protecting your personal data and handling it responsibly in accordance with the General Data Protection Regulation (GDPR), Danish data protection laws, and any applicable data protection regulations in the country from which you place your order or access our services.

This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you depending on your location.

2. Data Controller

The data controller responsible for processing your personal information is Serra Hair. 

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Contact information (name, email address, phone number)

  • Order and payment information (billing address, delivery address, transaction details — processed securely through third-party payment providers)

  • Website usage data (IP address, browser type, device information, cookies, pages visited)

  • Communication data (messages or inquiries sent via email, contact forms, or social media)

We do not intentionally collect sensitive personal data unless you explicitly provide it.

4. How We Use Your Data

Your data may be used for the following purposes:

  • To process, fulfill, and deliver your order

  • To manage your customer account

  • To communicate with you regarding orders, inquiries, or support

  • To improve our website, products, and services

  • To comply with legal obligations in your country of residence

  • For marketing communication, only if you have given your explicit consent

We always process your data based on a valid legal basis, such as consent, contract fulfillment, legitimate interest, or compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies to:

  • Ensure the website functions properly

  • Analyze traffic and improve performance

  • Personalize content and user experience

You may manage or disable cookies through your browser settings or through cookie consent tools where required by local law.

 

6. Sharing of Personal Data

We may share your personal data with:

  • Payment service providers

  • Shipping and logistics partners

  • IT and hosting providers

  • Analytics and marketing tools (where legally permitted)

  • Professional advisers such as accountants

We ensure that all partners comply with GDPR or the relevant data protection requirements in your jurisdiction.

7. International Data Transfers

If your personal data is transferred outside your home country, including outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally required measures.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with local legal requirements

  • Resolve disputes or enforce agreements

  • Retention periods may differ depending on the laws of your country.

9. Your Rights

Your privacy rights may vary depending on your country of residence, but may include:

  • Right of access (request a copy of your data)

  • Right to rectification (correct inaccurate data)

  • Right to erasure (request deletion)

  • Right to restrict processing

  • Right to data portability

  • Right to object to certain processing activities

  • Right to withdraw consent at any time

To exercise your rights, contact us at Hairserra@gmail.com

 

10. Data Security

We use technical and organizational security measures to protect your personal data against unauthorized access, alteration, loss, or misuse.

11. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to comply with legal requirements or improve transparency. Updates will be published on this page with a new “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Serra Hair

Hairserra@gmail.com