Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions below.

Returns

You may return unopened and unused products within 30 days of receiving your order. The items must be in their original packaging and in the same condition as when you received them.

To start a return, please contact us at Hairserra@gmail.com with your order number and reason for return. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a tracked shipping service to ensure your return reaches us safely.

Refunds

Once we receive and inspect your returned items, we will process your refund to the original payment method. Please allow a few business days for the refund to appear on your account, depending on your bank or payment provider.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns of opened products or items that have been used.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will replace the item or offer a full refund at no additional cost.

If you have any questions about the return process, feel free to contact us at:

Hairserra@gmail.com